Abela Shipping Policy
How long does it take for Àbélà™ World to ship orders?
Our goal is to ship orders in 1-2 business days of making an order for items in stock. Production time applies for pre-order and custom-made items and have different production timelines. Production time for pre-order items is usually advised upon purchase.
Do you do express shipping on orders?
Yes. Expedited shipping methods will ship the same business day for in stock orders if placed before 1:00PM (GMT+1). For custom orders, expedited production and shipping is available on some order items. Expedited shipping attracts extra shipping charges. Please note that any expedited shipping options chosen after 1:00PM (GMT+1) will ship out the next business day and charged at the extra shipping charge rate. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email. Please be aware that all expedited shipping options do not include Weekend or National Holiday delivery
Our goal is to ship to customers as fast as possible, however, during peak holiday times or bad weather situations, delays may cause an overall increase in shipping times.
The option to pick-up order from store is available. Kindly give us advance notice before picking up your order from any Àbélà™ Studio. If possible please give us at least 24 hour advance notice before picking up your order from our warehouse.
At Àbélà™ World, our shipping rates vary depending on the customer shipping location and weight of item to be shipped. Standard shipping rates apply for items shipped to Lagos locations and weighing below 10kg. Shipping rates for delivery outside Lagos State, Nigeria would be advised by our customer service team. The rates charged are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. We take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer.
When will Customers get their shipment?
We are located in Lagos, Nigeria. Some areas may take longer due to the frequency of deliveries to your location. Depending on your location, your order will typically arrive 1-7 business days after it is processed for shipping within Nigeria. For international shipping time typically is 7 – 21 business days depending on the courier service provider. Shipping has been contracted to a delivery company to handle shipping. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our store that will include a tracking number for your order.
Where does my order ship from?
All online orders ship from our Àbélà™ Studio in Yaba, Lagos, Nigeria. We operate a direct-to-you shipping model for all online orders so we can guarantee quality, speed and accuracy of your order. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in fulfilling your order.
Hazardous Shipping Information for Oils
Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C)/ 140.9 degrees Fahrenheit (°F) or less are considered hazardous materials. Flammable Liquids with a flashpoint above 38 degrees Celsius (°C)/ 100.4 degrees Celsius may be exempted when shipped by ground. Any item designated as a hazardous material may incur higher shipping costs and longer shipping times. Please note that we are unable to expedite shipping on any items designated as hazardous material.